Returns and Refunds

refresh How do I return a product?

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Visit our SRAM Returns Portal to start your return.

Shipping

award_star How do I get free shipping?

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Free shipping on orders over $100

local_shipping What countries do you ship to?

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Currently, shop.SRAM.com ships only within the continental United States.

For international customers, SRAM products are available through our global network of trusted bicycle dealers. We’ll expand shipping regions over time.

local_shipping How long will it take to receive my order?

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Standard shipping typically takes 3–5 business days. Orders placed before 1 PM CST usually ship the same day.

You'll see available shipping options, including next-day delivery, at checkout.

Heads up: because we move fast, we can’t make changes once your order is confirmed.

Warranty

mark_email_unread Warranty Request Form

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Submit a request here

work SRAM Warranty

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See the full details of the warranty policy here.