Returns and Refunds

refresh How do I return a product?

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Visit our SRAM Orders & Returns Portal to start your return.

Note: All products are eligible for a 30 day return window-except 1987 Limited Edition Groupset which is a 7 day window.

AXS batteries, SRAM lubricants and Socks are final sale and cannot be returned, except in cases of damage or defect.

Shipping

award_star How do I get free shipping?

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Free shipping on orders over $50 - Yes, this includes AXS batteries!

local_shipping What countries do you ship to?

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Currently, shop.SRAM.com ships only within the continental United States.

For international customers, SRAM products are available through our global network of trusted bicycle dealers. We’ll expand shipping regions over time.

We hope to add EU and UK by Spring of 2026!

local_shipping How long will it take to receive my order?

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Standard shipping typically takes 3–5 business days. Orders placed before 1 PM CST usually ship the same day. We ship from our warehouse in Plainfield Indiana which is close to our ZIPP factory/SRAM Office in Indianapolis Indiana.

You'll see available shipping options, including next-day delivery, at checkout.

Heads up: because we move fast, we can’t make changes once your order is confirmed, apologies for that and if you have any issues or changed your mind you can always proceed with a return.

Warranty

mark_email_unread Warranty Request Form

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Submit a request here

work SRAM Warranty

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See the full details of the warranty policy here.