Visit our SRAM Orders & Returns Portal to start your return.

Note: All products are eligible for a 30 day return window-except 1987 Limited Edition Groupset which is a 7 day window.

AXS batteries, SRAM lubricants and Socks are final sale and cannot be returned, except in cases of damage or defect.

Once your order is placed, our system starts processing it right away and we're unable to make changes or cancellations. If you need to make a change or changed your mind, you can always proceed with a return once your order arrives.

Free shipping on orders over $50 - Yes, this includes AXS batteries!

ShopSRAM ships to the United States, EU, UK, and Australia.

US customers have access to the full ShopSRAM catalog of ZIPP, TIMESPORT, AXS, HAMMERHEAD, OCHAIN and select SRAM AND ROCKSHOX products.

EU, UK, and Australian customers can shop Hammerhead Karoo and Ochain products now - more of the SRAM portfolio (Zipp, TIME, AXS, and more) is coming to international markets in a future update.

The store automatically shows products available in your region when you visit. For countries not listed above, SRAM products are available through our global network of dealers. Find yours here.

Shipping times vary by region:

United States

Standard shipping typically takes 3–5 business days. Orders are processed from our fulfillment center in Plainfield, Indiana. Next-day delivery options are available at checkout.

European Union

Orders ship from our fulfillment center in the Netherlands. Delivery typically takes 3–7 business days depending on your country.

United Kingdom

Orders ship from our fulfillment center near London. Delivery typically takes 2–4 business days.

Australia

Orders ship from our local fulfillment center. Delivery typically takes 3–7 business days.

Heads up: we move fast, so we can't make changes once your order is confirmed. If you need to make a change or changed your mind, you can always proceed with a return.

Have a question about your Ochain? Our Rider Support team is here to help with anything Ochain related.

Contact Rider Support

If you purchased from the old Ochain store, we still have you covered. Order history from ochain.bike isn't available in ShopSRAM, but our Rider Support team can look up your order, handle warranty claims, and sort out any issues from previous purchases. Reference your original order confirmation email if you have it.

Contact Rider Support

Have a question about your Karoo device, the Hammerhead Dashboard, or the Companion App? Visit the Hammerhead Support Center for setup guides, how-to articles, firmware info, and direct access to the Rider Support team.

If you purchased from the old Hammerhead store, we still have you covered.
Order history from hammerhead.io isn't available in ShopSRAM, but our
Rider Support team can help you look up orders, handle warranty claims,
and sort out any issues from previous purchases. Just reach out directly
and reference your original order confirmation email if you have it.

Contact Rider Support

Stay up to date with the latest Karoo firmware updates, new features, and bug fixes.

View Karoo Release Notes →

Submit a request here

See the full details of the warranty policy here.

Can't find an answer above? Reach out to SRAM Rider Support — we're happy to help with orders, products, and anything ShopSRAM related.

SRAM Rider Support