Order information
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Start a return
Start a return by finding your order number in your shop.SRAM.com order confirmation email, or initiate a return from your customer profile.
RETURN POLICY
We accept returns for products received within the last 30 days. To receive a full refund on eligible items, all products must be unworn, unused, unwashed, and in the same condition as when you received them.
*** 1987 is a 7-day return window ***
Note on FINAL SALE ITEMS:
• AXS batteries - SRAM lubricants and Socks are final sale and cannot be returned. If you experience any damage or defects with these products, please contact our Rider Support team.
See full details of the SRAM warranty policy here.
Still have questions?
Can’t find what you’re looking for? Need additional support with a product? Have a warranty question? Our Rider Support team is here to help!